Premium Support

After-Sales & Maintenance Service

Your investment deserves ongoing care. We provide comprehensive maintenance, repair services, and dedicated support to keep your vehicles operating at peak performance.

Why Choose Our Service

We deliver excellence through certified expertise, genuine parts, and unwavering commitment to your satisfaction

Fast Response

24-hour emergency response time with priority scheduling for urgent issues

Certified Technicians

Factory-trained experts with years of specialized vehicle maintenance experience

Genuine Parts

Only OEM and certified parts ensuring longevity and optimal performance

24/7 Support

Round-the-clock customer support via phone, email, and live chat assistance

Service Scope

Comprehensive coverage for all your vehicle maintenance and repair needs

Regular Maintenance

Scheduled inspections
Oil & filter changes
Brake system checks
Tire rotation & alignment

Repairs & Troubleshooting

Engine diagnostics
Electrical system repair
HVAC maintenance
Transmission service

Warranty Claims

Full warranty support
Claims processing
Covered repairs
Extended warranty options

Product Updates

Software upgrades
System recalibration
Feature enhancements
Safety recalls

On-Site Service

Mobile maintenance units
Emergency roadside assistance
Location-based service
Fleet management

Quality Assurance

Post-service inspection
Performance testing
Safety certification
Service records

How It Works

Our streamlined process ensures fast, efficient, and transparent service delivery

Submit Request

Diagnostic

Our team assesses the issue and provides estimate

Approval & Scheduling

Review quote and book convenient service time

Service or Repair

Certified technicians complete the work

Follow-up

Quality check and customer satisfaction survey

Maintenance Plans

Choose the perfect plan for your fleet and enjoy peace of mind with comprehensive coverage

Basic

Essential maintenance for individual vehicles

$299/year

2 scheduled inspections
Oil & filter changes
Brake system check
Email support
10% discount on parts
Service history tracking

Standard

Comprehensive care for active fleets

$599/year

4 scheduled inspections
All fluid changes
Complete diagnostics
Priority phone support
20% discount on parts
Emergency roadside assistance
Loaner vehicle program
Extended warranty options

Premium

Ultimate protection and VIP service

$999/year

Unlimited inspections
All preventive maintenance
Advanced diagnostics
24/7 dedicated support
30% discount on parts
Priority emergency service
Free loaner vehicles
On-site service available
Extended warranty included
Annual detailing service

Contact Support

Multiple ways to reach us - we're here whenever you need assistance

Hotline

+20 123 456 7890

Available 24/7

Email Support

support@ave-egypt.com

Response within 2 hours

Live Chat

Chat with us now

Instant responses

Service Center

Cairo, Egypt

Mon-Sat: 8AM-8PM

Frequently Asked Questions

Find quick answers to common questions about our maintenance services

Our comprehensive warranty covers all manufacturing defects, parts failures, and workmanship issues for up to 3 years or 100,000 km. This includes engine components, transmission, electrical systems, and body construction. Wear-and-tear items like brake pads and tires are covered separately under specific conditions.

For regular maintenance appointments, we typically schedule within 48 hours. Emergency service requests receive priority response within 4 hours during business hours and 8 hours for after-hours emergencies. Premium plan members enjoy priority scheduling with same-day service availability.

We recommend scheduled maintenance every 6 months or 10,000 km, whichever comes first. However, high-usage commercial vehicles may require more frequent service every 3-4 months. Our team will create a customized maintenance schedule based on your specific vehicle type and usage patterns.

Maintenance plans cover all preventive maintenance and inspections. However, repairs due to accidents, abuse, or modifications are not included. Parts replacement beyond normal wear, upgrades, and cosmetic services are also separate. We always provide detailed quotes before proceeding with any non-covered work.

Yes! Standard and Premium plan members receive complimentary loaner vehicles during extended service appointments (4+ hours). Basic plan members can request loaners with 48-hour advance notice, subject to availability. All loaners are fully insured and maintained to our highest standards.

Absolutely. Our mobile service units can perform routine maintenance, diagnostics, and many repairs at your location. This service is included for Premium members and available for Standard/Basic members within our service area for an additional fee. Some complex repairs may still require our service center facilities.

Customer Stories

Hear from clients who trust us with their fleet maintenance

"AVE's maintenance service has been exceptional. Their 24/7 support and quick response time keep our ambulance fleet running without downtime. The certified technicians truly understand our specialized vehicles."

Ahmed Hassan

Fleet Manager, Cairo Medical Services

"Switching to AVE's Premium maintenance plan was the best decision. The on-site service and preventive care have reduced our maintenance costs by 30% while improving vehicle reliability significantly."

Sara Mohamed

Operations Director, Desert Transport Co.

"Outstanding service quality and professionalism. AVE handles all our mobile clinic maintenance with precision. Their use of genuine parts and detailed service records give us complete peace of mind."

Khaled Ibrahim

Owner, Mobile Clinic Network

Need Maintenance Support?

Our expert team is ready to keep your vehicles in peak condition. Schedule your service today and experience the AVE difference.